SocialPilot Reviews

Open your week by launching a single workspace that pulls in every customer rating and comment from search, maps, and social sites. Sort by location, brand, and channel, then filter by rating, keywords, or age to see what needs attention first. Pin saved filters like “unreplied in 24h” or “mentions delivery” to speed up triage. Assign items to teammates, add internal notes, and track SLAs so nothing slips. When a win deserves more visibility, mark it for sharing and queue it for your next social post.

Next, set up outreach that runs itself. Build email and text sequences that trigger after a purchase, appointment, or ticket close. Connect Twilio to send compliant SMS at scale, and personalize each message with names, order details, and location links. Route happy customers to your branded review page on your own domain, and direct unhappy ones to a private form so you can resolve issues before they go public. Use dynamic links per location, add translations where needed, and A/B test subject lines and send times. Monitor delivery, click-through, and completed reviews from one report to refine your cadence.

When new feedback arrives, handle replies in minutes instead of hours. The AI assistant drafts tailored responses for praise, mixed comments, and tough situations—complete with tone options and context pulled from the review. Edit once, save it to your library, and roll it out across locations. Auto-tag sentiment, flag urgent patterns (e.g., “refund,” “rude,” “broken”), and trigger escalations to the right owner. Create checklists for frontline staff so they can resolve common issues, and track resolution notes for accountability. For multi-language regions, detect language and auto-translate both incoming text and your outbound reply.

If you manage many locations or clients, group them into folders with clear roles, approval paths, and audit trails. Share read-only dashboards with stakeholders or give clients limited access to approve replies and campaigns. Spotlight your best quotes by pushing them to your social calendar, attach visuals, and schedule them across profiles with tracking links. Close the loop with reports that cover review volume by channel, rating trends, response time, top keywords, campaign lift by message variant, and location leaderboards. Pipe data into your CRM and help desk via Zapier to enrich contacts, trigger follow-ups, and measure revenue impact from improved ratings.